Refund Policy

1. General Policy

Due to the digital nature of our service, all payments for subscriptions to Rain Sounds are generally **non-refundable**. When you purchase a subscription, you get immediate access to our premium audio library. As this is a digital product, we do not offer refunds or credits for purchased subscriptions, including for partially used periods or if you have forgotten to cancel your subscription.

2. Subscription Cancellation

You have the flexibility to cancel your subscription at any time. You can do this from your account settings page.

• Upon cancellation, you will continue to have access to the premium features until the end of your current billing period.
• You will not be charged for any subsequent billing periods after cancellation.
• Canceling your subscription does not initiate a refund for any part of your current or previous billing periods.

3. Exceptional Circumstances for Refunds

We believe in fairness and will review refund requests on a case-by-case basis under the following exceptional circumstances:

• Billing Errors: If you believe you have been charged incorrectly (e.g., a duplicate charge for the same period), please contact us immediately. We will investigate and issue a refund if a billing error is confirmed on our end.
• Service Unavailability: If you have paid for a subscription but are unable to access the service for an extended period due to technical failures on our part, you may be eligible for a refund. Please contact our support team to troubleshoot the issue first. If we are unable to resolve the problem in a timely manner, we will consider a partial or full refund.

4. How to Request a Refund Review

If you believe your situation falls under the exceptional circumstances listed above, please contact our support team within 14 days of the transaction date. To request a review, please:

1. Email us at websiteaftersales@gmail.com.
2. Use the subject line "Refund Request Review".
3. In your email, include your account email address, the transaction date, and a detailed explanation of your issue.

Our team will review your request and get back to you within 5-7 business days. Please note that submitting a request does not guarantee a refund.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.